Shipping

Packages are dispatched the same day or the day after the order is placed, Monday to Friday. Orders are dispatched via Colissimo for standard delivery with tracking and drop-off with signature. After placing your order, you will receive a confirmation email followed by a tracking email where we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order, or we may be able to group two distinct orders placed separately if possible.

All our parcels are dispatched from our warehouse in Grenoble, France. Some products are dispatched in separate parcels:

• Wheels
• Body kits
• Tinted windows

Please note that some products are made-to-measure. This is noted on each product advert.

Delivery

Delivery can be made from Monday to Saturday directly to the address indicated at the time of order. Delivery will be against signature or on request in the letterbox. Delivery time is approximately two to three days in France, 6 to 10 days in Europe and 15 to 20 days outside Europe.

Returns

Returns on our website are free of charge for all* orders placed. The return period is 30 days, provided that the products are returned in their original packaging with the barcode. The product and its packaging must be protected in a shipping carton. Returns without adequate protection will not be accepted(see full document). Do not stick the label on the product packaging; stick it on the shipping carton, which will protect the product packaging and the product itself. The product must be returned within a maximum of 14 days of the withdrawal request. We have a flexible returns policy. If you need to return products after these 30 days for major reasons such as delayed vehicle delivery, vehicle order cancellation or incompatibility, we will accept returns.

*Some product categories are subject to specific conditions:

1. Complete wheels and rims can be returned, but the cost of return is borne by the customer and invoiced at the actual rate. It is possible to return them by your own means, but in this case you remain responsible for any damage during transport. Cancellations of orders for complete wheels are not possible, even before shipment, as this is a customized assembly. In the event of cancellation, a compensation fee will be charged.

2. Tires can be returned at a cost of €36 incl. VAT per tire. You cannot organize the return by your own means, as the supplier imposes his carrier on us.

3. AST springs, KJUST bags and snow chains can be returned for a fee of €35. It is possible to organize the return by your own means, with the same condition of responsibility until receipt.

4. TOWCAR brand products can be returned for a fee of €50. The return can be made by you, but the responsibility for the product remains with you until it has been properly received.

5. Replica sport seats Model 3 Performance Highland and personalized steering wheels cannot be cancelled or returned, as they are personalized products. Customized and personalized products cannot be taken back.

Customized and personalized products cannot be taken back.

Custom-made and personalized products - No right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. This means that such products cannot be cancelled, reimbursed or returned, except in the case of lack of conformity or proven defect.

This rule applies in particular to products manufactured according to specific options chosen by the customer, such as made-to-measure steering wheels, complete wheels resulting from a personalized assembly of rims and tires, instrument panels adjusted according to specific criteria, as well as Individual seat covers and Sport Replica seat covers Highland Performance , designed to order and adapted to precise configurations.

By validating an order for a customized or personalized product, the customer expressly acknowledges that he or she waives the right of withdrawal and accepts the impossibility of cancellation, return or reimbursement, except in the case of a manufacturing defect.